FAQ - Shipping

Can I Combine Orders to Save on Shipping Costs?

Due to demand it is not possible for our fulfillment center to search for individual orders and combine them. We apologize for the inconvenience.

My package is being returned to RIPT

We're very sorry to hear that your order couldn't be delivered as addressed. This can sometimes happen for a number of reasons. Most commonly when this happens, it is because there is something wrong with your shipping address. 

Orders shipped within Canada will be returned to our facility and can be sent back once a second shipping charge is paid.  Unfortunately packages sent out of Canada that get marked ‘return to sender’ do not make it back to Canada so please double check your shipping details are current and accurate, and keep a close eye on your tracking link once your order has shipped. 

What shipping couriers does RIPT use?

For all Shipments within the United States, we ship USPS

International shipments are handled by PostNL or APC who usually hand the packages off to your national postal carrier at the border

Shipments to Canada are made by a network of local couriers including Canada Post

I Need My Tracking Number

We typically print and ship orders in 5-7 BUSINESS DAYS (sometimes it takes longer). However, since we print to order, that may change due to high demand. Once your order has shipped, you will receive a shipping confirmation email which will include the tracking info.

Tracking not Updating

Tracking can take up to a day or two to update. If it's been longer than 2 days, please feel free to reach out so we can look into your order.

Tracking says delivered but I don't have my order.

We're very sorry to hear that your tracking number shows this order was delivered but you have not received your shipment. Unfortunately there is no way for us to track down a shipment once it is marked as delivered.

Has this order been shipped to an apartment, or suite? If so, can you see if the mailman left your parcel in an unusual location? Or left it in the hands of a neighbor? We've seen postal workers engage in all sorts of strange behavior while delivering shipments. (placed under floor mats, in between screen doors, hidden behind bushes)

If you still haven't received your shipment, we urge you to contact your local post office, and give them your tracking number. Often times they are able to retrieve more information as to exactly where your postal worker left this shipment. If you have exhausted all other possibilities, please contact us and we can help resolve the situation.

Do you ship outside of the USA, internationally?

Yes we do! International shipping takes considerably longer than domestic shipping. Please be aware that international shipments may take up to one month to arrive, depending on where you live. Sorry, we cannot track most international packages.

Due to an increased amount of fraudulent orders placed from these countries, we are no longer accepting orders from Brazil, Brunei, India, Indonesia, Morocco, Singapore, Spain or Tunisia. We apologize for the inconvenience.

Will I have to pay customs on my order if I live outside of the Canada?

Customers in the USA are not charged VAT for any orders under $800.  Customers outside of Canada and the USA are subject to their home countries laws regarding imports and may charged VAT once the package enters their customs department. Please be aware that any resultant customs charges are the responsibility of the buyer. By law, we are required to state the amount paid for any outgoing international package. 

What is VAT

VAT stands for Value Added Tax. This is sometimes applied to higher priced international orders. Please note that we are not responsible for any added Tax on items that are processed through Customs.